Help
Support
Write to us here. Include what you were doing, what you expected, and what happened instead — a screenshot helps. We read everything, and we reply to the address you give us.
If your rabbit is in danger right now, do not wait for an email from us — call a veterinarian. Dr. Hopps is not a veterinarian and support cannot give medical advice about your animal.
Common questions
Do I need an account?
No. The app has no sign-up and no login. Your rabbit's daily log lives on your phone, not on our servers.
How do I delete my data?
Deleting the app deletes the log, chat history and profile stored on your phone — we hold no copy. Details are in the Privacy Policy.
A feature says it hit today's limit.
The scanner, chat and vet search have daily fair-use limits so the service stays free to run. They reset at midnight UTC. The droppings tracker's manual entry works without any limit, fully offline.
The vet finder shows no clinics.
The search widens up to 400 km, but it can only show clinics the map services know about. If it says the search didn't finish, try again — and in a real emergency, call your usual vet and ask who covers exotics out of hours.
Something looks wrong or broken.
Use the form at the top of this page. Include your iPhone model and iOS version if you can.